Refund policy

14 day cooling off period

For a consumer purchase in the Bohemida online shop you have a 14 day cooling off period. This period starts on the day after you receive your order. Within this period you can let me know, without giving a reason, that you wish to withdraw from the purchase. After that you have another 14 days to send the items back.

Registering your return

Register your return through your customer account or the contact form, with your order number and the items you want to return. You can also send an email to info@bohemida.com. Add your name and order number to the parcel so I can process your return quickly.

Pack carefully

You may unpack and inspect the item as you would in a shop. Return the item with all accompanying parts, in the original packaging where possible. Has the item been used more than necessary to assess it? Then the loss in value may be deducted.

Return costs

The costs of sending the items back are at your own expense. Keep the proof of shipment and the tracking code until your return has been processed.

Refund

You will receive the purchase amount and the standard shipping costs back within 14 days of your withdrawal, once the item has been received back or you have shown that you have sent it back. This usually happens within 5 working days of receipt. Additional costs for a more expensive delivery method than standard shipping are not refunded. The refund is made using the same payment method you used.

Wrong or damaged item

Did you receive a wrong or damaged item? Let me know within a reasonable time through the contact form, with your order number and clear photos. I will then arrange a suitable solution. Your statutory rights apply and you do not pay any return costs.

Exceptions

Products made to your specifications or clearly personalised for you are excluded from the right of withdrawal. This is always stated before purchase. Business purchases are subject to the agreements we make together.

More information can be found on the Returns page.